ALTEN helps a well-known Tier 1 partner with product development in Chongqing ODC

A telecommunications operator, with more than 3 million homes subscribed to its fixed internet offer, has entrusted ALTEN with level 2 and 3 (network access and services) customer technical support for an end-to-end incident ticket process. Long processing times or unresolved technical incidents are factors that may lead the subscriber to terminate their contract, so the Client decided to restructure its level 2 and 3 technical support service to significantly improve the ticket processing time, and reduce its churn rate by half.

ALTEN helps an aircraft manufacturer to define new functions to be introduced into their passenger aircrafts, starting from 2025 onwards. In order to quickly validate the new Human Machine Interface (HMI) concepts among test pilots, ALTEN has developed its own immersive environment creation platform based on Virtual Reality (VR) technology.

ALTEN supports a global banking leader in the development of IRB analysis engines with a Big Data approach (on the Hadoop platform), in accordance with the new Basel III agreements.

Drivers are increasingly likely to buy their vehicles online. To accompany this revolution, a car manufacturer asked ALTEN to develop its e-commerce platform to sell vehicles and connected services.

ALTEN has recognized expertise in medical devices and has set up two service centers (Software and Hardware) to support the activities of the R&D center of one of the world’s leaders in medical imaging. The work carried out by our engineers is in the fields of mammography, interventional radiology and the development of advanced medical imaging applications.

According to the EPA (US Environmental Protection Agency), 30% of the energy used in commercial/industrial buildings is wasted. To maximize the energy performance of buildings and industrial facilities, ALTEN supports a global leader in energy and services in the development and deployment of a Facility Management (FM) digital solution and Computer-Aided Maintenance Management (CAM) solution.

The maintenance and modernization of nuclear plants (58 reactors in activity) is one of the major challenges of the energy sector in France. ALTEN is an essential player in the in-service support (ISS) engineering chain for many projects.