Technology is transforming the insurance industry, and customers increasingly expect seamless business process automation and superior user experiences. ALTEN established a dedicated Test Factory to support the digital transformation initiatives of a world-leading Swiss insurer, enhancing the quality and efficiency of their digital applications.

Challenges

The insurer needed to ensure that new enterprise and mobile applications fully met end-customer expectations. Key challenges included maintaining high software quality, ensuring reliable and scalable testing processes, automating repetitive tests to optimize resources, and accelerating the deployment of new digital features without compromising on security or user experience.

Solutions

ALTEN implemented a comprehensive Test Factory model to address these challenges. The approach included software quality assurance aligned with ISTQB best practices, ensuring all processes were assessed and continuously improved. The dedicated Test Factory provided a reliable, flexible, and responsive testing organization, capable of designing and implementing robust test strategies tailored to the insurer’s needs.

Automation of non-regression testing was applied to save resources and reduce costs while maintaining test accuracy and coverage. The scalable Test Factory enabled the insurer to adopt a Service Level Agreement (SLA) based approach, benefiting from ALTEN’s professional capabilities and flexible infrastructure. This strategy significantly reduced time-to-market for digital initiatives and optimized the cost of the insurer’s digital transformation programs.

Outcomes

• Enhanced Software Quality: Processes aligned with ISTQB standards ensured reliable and accurate testing results.
• Efficient and Scalable Testing: The Test Factory provided a flexible, SLA-driven testing organization capable of handling large-scale projects.
• Reduced Costs and Resource Optimization: Automation of non-regression testing lowered operational costs and freed up resources for high-value tasks.
• Faster Time-to-Market: Streamlined testing workflows accelerated deployment of new digital features.
• Strategic Support for Digital Transformation: The Test Factory enabled the insurer to scale testing operations efficiently, supporting long-term digital innovation initiatives.