Since 2018, ALTEN China has been a key IT partner for a world-renowned retail brand. Our engineers support the development, integration, and rollout of the client’s enterprise IT systems, applications, and retail hardware/software infrastructure, ensuring smooth operations across their Asia retail network.

Challenges

The client faced several challenges in maintaining and expanding its IT ecosystem. Rapid business growth required continuous development and deployment of enterprise and retail systems. Integration of new applications with existing IT infrastructure was complex, and system upgrades had to be rolled out across more than 130 stores without disrupting operations. Additionally, internal staff needed reliable helpdesk support for issues unresolved at Level 2, requiring efficient on-site and remote assistance.

Solutions

ALTEN China deployed a multidisciplinary team of engineers with expertise in software development, system integration, IT infrastructure, testing, and project management. Key actions included: developing and deploying multiple ERP and enterprise IT applications, designing and rolling out retail IT infrastructure, integrating and testing new systems, performing operating system upgrades, providing on-site installation and staff training across stores, and offering comprehensive helpdesk support for internal Asia staff. This approach ensured rapid response to client needs, minimized operational disruptions, and enhanced IT system reliability.

Outcomes

• Continuous IT support across the client’s Asia operations, ensuring stable and efficient system performance.
• Successful deployment and integration of multiple enterprise and retail applications.
• Smooth operating system upgrades and on-site installation/training in over 130 stores.
• Efficient helpdesk support, resolving issues beyond Level 2 promptly.
• Strengthened long-term partnership, positioning ALTEN China as a trusted IT service provider.